In
engineering and manufacturing, quality control
and quality engineering are involved in developing
systems to ensure products or services are designed
and produced to meet or exceed customer requirements.
These systems are often developed in conjunction
with other business and engineering disciplines
using a cross-functional approach.
Though terms like 'quality engineering' and 'quality
assurance' are relatively new, the ideas have
existed just as long as the very art of tool manufacture.
Simple tools made of rock or bone were subject
to familiar modes of failure. They could be fragile,
dull where they should be sharp, sharp where they
should be dull, etc. When the first specialized
craftsmen arose, manufacturing tools for others,
the principle of quality control was simple: "let
the buyer beware".
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